AI for Business Users Training

Artificial intelligence tools such as ChatGPT and Microsoft Copilot are changing the way people work with information, documents, research, software and everyday business tasks. Used well, AI can help save time, improve productivity and support better decision-making.

Many people are unsure where to start with AI, or worry that it is designed to replace human skills. Our training takes a practical and reassuring approach, showing how AI can be used as an assistant, coach and problem-solving tool while keeping human judgement firmly at the centre.

AI can help users draft and improve documents, summarise information, explore ideas, learn new software, troubleshoot problems, create content and navigate complex information more quickly. The course also looks at where AI can make mistakes, why sources must be checked, and how to use AI safely and responsibly.

Introduction Level

Introduction courses are ideal for business users, administrators, managers, trainers, small business owners and teams who want to understand how AI tools can support everyday work.

Training at this level typically focuses on:

• Understanding what AI tools can and cannot do
• Using AI as an assistant rather than a replacement for human judgement
• Writing better prompts and asking clearer questions
• Drafting, rewriting and improving documents
• Summarising information and creating action lists
• Using AI to support research and learning
• Finding and checking sources before relying on information
• Using AI to help with software, formulas and technical questions
• Creating ideas, outlines, images and simple content
• Understanding privacy, security and responsible use

Courses are delivered as private team training and can be run onsite or live online, allowing delegates to explore practical examples relevant to their own work.

Whether you are completely new to AI or have experimented with tools such as ChatGPT or Copilot, our training focuses on practical techniques that can be used immediately and safely in everyday business tasks.